Total.Care is purpose-built for healthcare teams who manage complex, high-stakes patient interactions every day.
The challenge facing modern healthcare is clear: how do you deliver high-quality care while managing limited staff capacity?
Many organizations still rely on disconnected communication tools and manual workflows, creating unnecessary friction that pulls teams away from patient care.
Total.Care delivers centralized communication solutions designed to simplify complex workflows, reduce administrative burden, and support care teams wherever they work. By unifying patient interactions and automating routine tasks, Total.Care helps you operate more efficiently without compromising quality of care.
Care teams need a complete, accurate view of every patient interaction to respond effectively and confidently.
Total.Care provides a unified patient communication record, ensuring all conversations are accessible in one place and available in real time.
Bring voice calls, messages, emails, web chat, voicemails, and digital fax into a single auditable view for staff.
Ensure clinical and administrative teams see the full context of prior interactions without switching systems.
Convert voicemails into readable text so critical patient information is never missed or delayed.
Send and receive faxes securely without paper workflows, improving turnaround time and reducing exposure to physical PHI.
Manual documentation increases risk, slows response times, and contributes to staff fatigue.
Total.Care delivers documentation solutions that automate capture and reduce risk, while supporting clinical governance and quality standards.
Generate compliant summaries and transcripts to support patient records and reduce manual entry.
Replace static scripts and spreadsheets with dynamic forms that provide real-time guidance during patient conversations.
Evaluate 100% of interactions against defined criteria to support auditing, training, and continuous improvement.
Modern healthcare extends beyond a single location, requiring secure, reliable communication for distributed staff.
Total.Care enables secure remote care communication, ensuring nurses, clinicians, and administrative teams stay connected and accountable from any location.
Deliver a single, secure workspace that connects patient interactions with existing systems such as CRMs or Microsoft Teams.
Monitor, coach and barge interactions, provide real-time support, and dynamically adjust routing to maintain service levels.
Track detailed work states such as documentation, training, or care coordination to improve visibility and workforce planning.
Access patient context, secure messaging, and calling from mobile devices to support care on the move.
Enable enterprise-grade voice communication from any internet-connected device without relying on physical phones.
Security and compliance are non-negotiable foundations of patient trust. When replacing legacy systems, the need goes beyond simply enabling communication; it demands solutions that are verifiably secure, auditable, and specifically engineered to satisfy the strict regulatory requirements of the healthcare industry.
Total.Care delivers healthcare communication solutions built to protect patient data, support governance, and reduce compliance risk. Every interaction is secured, documented, and accessible for oversight, giving healthcare organizations confidence that communication workflows meet both operational and regulatory expectations.
Healthcare communication data should do more than exist—it should improve quality, inform staffing, and support accountability.
Total.Care provides data and governance solutions that deliver visibility across patient interactions and staff activity, enabling smarter decisions and defensible reporting.
Monitor key metrics such as call volumes, answered and missed interactions, speed of answer, talk time, callbacks, and care team activity as it happens.
Analyze long-term trends, validate staffing decisions, and maintain auditable records for compliance and performance reviews.
Build tailored reports and schedule automated delivery to eliminate manual data manipulation and spreadsheet dependency.
Report on detailed staff states such as after-call work, training, and documentation to support accurate resource allocation and coaching.
Synchronize authorized data with EMRs and CRMs to ensure consistent, governed data flow across the organization.
Outdated communication tools introduce unnecessary risk, creating gaps where patient health information can be exposed or mishandled.
Total.Care delivers risk mitigation solutions designed to protect PHI across every interaction, helping healthcare organizations meet HIPAA privacy and security requirements.
Protect voice, messaging, web chat, and email interactions with encryption aligned to healthcare privacy standards.
Log and securely store every interaction with time and date stamps, ensuring a defensible chain of custody for audits and investigations.
Enforce strict authentication and permission controls so only authorized staff can access sensitive patient information.
Compliance doesn’t end with daily security—it requires sustained governance, historical visibility, and operational resilience.
Total.Care supports long-term governance solutions that help healthcare organizations prepare for audits, reviews, and system disruptions without compromising care.
Retain and retrieve communication records over long periods to support regulatory audits, quality programs, and internal reviews.
Maintain continuity of care with high availability and disaster recovery protections designed to safeguard both operations and patient data during system events.
Exceptional patient experience begins with intentional communication. Healthcare organizations cannot rely solely on reactive call handling to meet patient expectations or manage staff workload.
Total.Care delivers proactive communication solutions that help healthcare teams engage patients earlier, reduce avoidable volume, and focus clinical resources where they are needed most. By automating routine outreach and intelligently routing responses, care teams can stay ahead of patient needs without increasing operational burden.
Patient Outreach
Move from reactive response to proactive care.
Proactive communication closes gaps, improves adherence, and reduces avoidable follow-up work.
Total.Care enables healthcare organizations to deploy proactive patient outreach solutions that support continuity of care and operational efficiency.
Schedule and deliver follow-up outreach to targeted patient populations, such as weekly tuck-in calls, recently discharged or not-admitted patients. Outreach and documentation are handled automatically, allowing large-scale follow-ups to be completed in minutes instead of hours.
Use reminders and flexible communication options to address non-urgent needs before they reach on-call staff, helping protect clinician time and reduce unnecessary escalation.
Route responses based on patient needs and staff expertise, considering attributes such as clinical role, language, authorization level, and communication style to ensure patients are connected to the most appropriate team member.
Adapt outreach to patient preferences while maintaining compliance and consistency across all interactions.
Inclusive & Accessible Communication
Meet patients where they are.
Effective patient engagement requires communication that is accessible, understandable, and culturally responsive.
Total.Care supports inclusive communication solutions designed to reduce barriers and improve patient understanding.
Support a broad range of languages for voice and messaging interactions, enabling fast updates to phone trees and outreach content without technical complexity.
Use intelligent language capabilities to support routine interactions in multiple languages, reducing reliance on interpreters for non-clinical exchanges and improving patient satisfaction.
One healthcare communication solution. Built to support care, protect trust, and keep patients connected.
From operational efficiency and compliance to proactive patient engagement, Total.Care delivers purpose-built healthcare communication solutions that help teams work smarter, reduce risk, and provide a better patient experience across every interaction.