Plans built for healthcare complexity.
Flexible tiers designed to scale with your organization, your volume, and your care model.
Total.Care offers healthcare-focused pricing that adapts to how care teams actually operate. Whether you are supporting a single clinic or a multi-department health system, our plans are designed to grow with you, without hidden fees or rigid limitations.
Purpose-built for healthcare
Designed for how care teams actually work
Healthcare communication is not one-size-fits-all. Patient volume, staffing models, compliance requirements, and workflows vary widely across organizations and care settings.
Our plans align to the complexity of your operations today, with the flexibility to scale as your organization grows, adds services, or expands across departments.
Essential healthcare communication capabilities designed to replace outdated, single-channel systems.
Expanded solutions focused on staff efficiency, visibility, and consistency across teams.
Comprehensive healthcare communication solutions built for scale, reliability, and compliance.
- Reliable voice communication and historical transcription for daily patient interactions
- Digital fax to modernize legacy workflows
- Core routing and call handling to improve patient access
- A strong foundation for organizations beginning to scale
- Multiple communication channels beyond voice
- Intelligent tools that reduce documentation and administrative burden
- Advanced reporting to support quality oversight and staffing decisions
- Improved first-contact resolution across patient interactions
- Full integration capabilities across clinical and operational systems
- Advanced governance, auditing, and compliance controls
- Deeper quality analytics, including screen recordings on every call
- Virtual PBX
- Voice
- Fax
- Call Pop
- Contact manager
- Access to iOS and Android app
- Call queues
- Self-provisioning
- Call recording
- Silent monitor, coach, and barge calls
- Voicemail
- Call analytics
- Build your own reports
- Hunt groups and ring alls
- Conference call
- Call forwarding
- SSO
- Historical call transcription
Everything in Core, plus:
- Two-way text messaging (SMS and MMS)
- Emails
- Webchat
- Social channels (Facebook Messenger,
- Instagram, Twitter, Instagram,
- WhatsApp, and others)
- Real-time call transcription
- Post-interaction Smart Wrap-up
- Summarization
- Topic detection
- Sentiment trends and trajectory analysis
- Screen recording
- Advanced queue routing
- Schedule follow-up communications
Everything in Professional, plus:
- Post-interaction surveys
- Manual and automatic quality management scorecards (Score Assist)
- Screen recording
- Agentic AI for voice and chat
- Bulk phone calls
- Bulk text messaging
- Third-party plugins for
- EMR and CRM
- Workforce management integration
- Agent scripting
- PCI payments
- Full API access
Clinical Triage Services with CareXM
Some organizations require clinical services in addition to communication tools. For those needs, CareXM can be added to any Total.Care plan to provide nurse-led triage and medical answering services.
CareXM services are delivered by CareXM and enabled by Total.Care’s healthcare communication solution. Pricing and scope are determined based on coverage needs, volume, and services required.
When this add-on is typically used:
After-hours or overflow call coverage
Nurse-led clinical triage
Medical answering services
Clinically supported patient engagement programs
Ready to talk pricing?
Every healthcare organization is different. We work with you to align the right plan to your care model, operational needs, and growth goals.