Patient Engagement Voice
For higher call volume teams, allowing you to queue calls and deliver a consistent level of service. Your staff can be spread across multiple locations yet act as a single unit to ensure calls are answered quickly and in the order they arrive. For healthcare firms with dedicated patient service lines, professional care providers, critical response teams, and front-line support, you need an intelligent system that can optimize every interaction.
Forge stronger customer relationships by connecting quickly, consistently, and to the most appropriate staff at the very moment they are needed most.
Engage with your customers and patients—It all starts with listening. And delivering a live voice connection to the right person is the first step in a successful customer conversation. Those conversations become more effective when your team is informed. This system is tightly integrated with Total Triage’s patient experience solutions, and its mobile App, which provide critical patient information in real-time.